Refund policy

Last updated: September 29, 2026

Returns & Refunds

Change of mind
Teravine does not accept returns or provide refunds for change of mind.

Damaged, faulty or incorrect orders
If your order arrives damaged, faulty, or is different from what you ordered, please contact us as soon as possible at hello@teravinewines.com.

Please include your order number, details of the issue, and photographs where relevant. We will review the matter and advise you of the appropriate next steps.

Where a return is required, we will provide instructions before the wine is returned. Please do not return any items without contacting us first.

Refunds
Where a refund is approved, it will be processed back to the original payment method. Processing times may vary depending on your payment provider.

Australian Consumer Law
Nothing in this policy excludes or limits any rights or remedies available to you under the Australian Consumer Law.